How do I create an account on the Online Manipal Official BrandStore?
If you are Students, you can create an account on your Official BrandStore by using your official email address. You will receive an email asking to confirm your account creation. Search for this email even in your spam, promotion or others folder. If you haven't received the email, please write to shop@officialbrand.store from your official email id. We will manually activate your account.
Validate your email by logging into your mailbox and activating your account by clicking the link sent to you.
How can I place an order once my account is activated?
Once activated you can login and browse through the range of products. Add your selected products to the shopping cart and update the quantity you want to order.
Update your address and contact details, as we will need to deliver your consignment and update you on the order status of the consignment.
Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order update against your account.
If there are problems in making your online payments, write to us on shop@officialbrand.store from your official email address, and we will resolve the issue.
You can check your order status against your order ID for tracking till the consignment is delivered to you.
Is it mandatory to login as a User to make a purchase on the website?
Yes. It is mandatory to login using your Online Manipal email address to make a purchase
Can I return products if I don’t like them upon receiving them?
Online Manipal Official Brandstore offers you a 7-Day Return Guarantee. All products sold on Online Manipal official Brandstore website are covered under our 7-Day Return Guarantee. Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will make a full refund for your order.
The product should be in unused condition, with all tags and packaging intact
What modes of payment does the store support? : The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. The website does not support Cash On Delivery (COD).
Is this website open to the general public?: No. This website is only for Online Manipal Students.
Are there any limits on purchase? : No. You can purchase any number of items listed on the website and up to any amount and quantity.
Can I get this delivered to any place that I want? : We deliver to all pin codes across India
Whom do I contact in case I need any support or more details? : Mail us on shop@officialbrand.store and we will get back to you within 2 working days.
What is the time that you take for delivery? Our average dispatch timelines are 8-10 working days.
How are my items packaged and made tamper-proof? : All items are carefully packaged at our warehouses so as to avoid any form of damage. Depending on the product, they are either packed in tamper-proof courier envelopes or in corrugated boxes as required.
1. I would like additional customization on the product. Is that possible? : Some products have a feature where your name can be customised. If this is applicable to a product, you will see a mention of the same against the product on the website
My password is not working/how can I reset my password? : You can reset your password by clicking on the ‘Forgot your Password’ link on the sign-in page. You will receive a link to reset your password on your registered email address.
